HUBUNGAN KINERJA TATA USAHA DENGAN KUALITAS LAYANAN DI SMK NEGERI 5 LUWU UTARA

HAERIA, MIFTAHUL (2024) HUBUNGAN KINERJA TATA USAHA DENGAN KUALITAS LAYANAN DI SMK NEGERI 5 LUWU UTARA. Other thesis, Institut Agama Islam Negeri Palopo.

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Abstract

ABSTRACT
Miftahul Haeria, 2024 "The Relationship between Administrative Performance
and Service Quality at SMK Negeri 5 Luwu Utara". The thesis of the
Islamic Education Management Study Program, Faculty of Tarbiyah And
Ulmu Teacher Training, Palopo Islamic Religious Institute, was
supervised by Mrs. Hj. Nursaeni, and Mr. Ahmad Munawir.
This study aims to find out the administrative performance at SMK Negeri 5
Luwu Utara, to find out the quality of administrative services at SMK Negeri 5
Luwu Utara, to find out the positive and significant relationship between
administrative performance and service quality at SMK Negeri 5 Luwu Utara. The
type of research used is a type of descriptive quantitative research. The population
in this study is all students of SMK Negeri 5 Luwu Utara for the 2023/2024
school year which is 294 students. Sampling was carried out by the probability
sampling method with the proportionate stratified random sampling technique.
The sample used was 167 students. Data was obtained through questionnaires,
interviews and documentation. Furthermore, the data of this study was analyzed
with product moment correlation. The results of the study show that the
administrative performance of SMK Negeri 5 North Luwu, is included in the very
good category with a sample frequency of 92 students with a percentage result of
55.1%, while the average score is 85.44. The quality of service at SMK Negeri 5
Luwu Utara, is included in the very good category with a sample frequency of 121
students with a percentage result of 72.5%, while the average score is 85.61.
There is a positive and significant relationship between administrative
performance and the quality of service of SMK Negeri 5 North Luwu. It can be
seen from the results of the coefficient output that the calculated T is 8.819 and
the table T is 1>654 or 8.8191.654 and the significance value is 0.000 < 0.05 (H0
is rejected and H1 is accepted).
Keywords: Administrative Performance and Service Quality

Item Type:	Thesis (Other)
Subjects:	200 Agama > 2X7.39 Pendidikan Agama Islam di Lokasi Tertentu
Divisions:	Fakultas Tarbiyah dan Ilmu Keguruan > Program Studi S-1 Manajemen Pendidikan Islam
Depositing User:	Muh. Afandhy Amir
Date Deposited:	03 Jan 2025 07:23
Last Modified:	03 Jan 2025 07:23
URI:	http://repository.iainpalopo.ac.id/id/eprint/9796

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